Keeping children safe online. Stream box and remote remain property of Virgin Media. 1 for Families |. Step 3 - Label the box – a letter came with the. Click: Settings. 168. Safe and Child Safe turned on by default. Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide. 296. . If you're still having issues changing your settings, please let us know. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. ct Mark as Helpful Answer. ’ Or press Home and select Box Sets & Movies . Our Cookies. I have the same problem as well, I have just checked my online security controls and it's all turned off. . That means you’ll get double the O2 mobile data allowance on every eligible O2 Pay Monthly plan, a broadband speed boost to the next available level (up to a max of 1Gbps), and. 8. Remove child lock on virgin media. Virgin Media Hub 3. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks . Sign in to My Virgin Media a. Check that childsafe is enabled on your Virgin Media account. Log in to your Virgin Media account using your email address and password. Just sign in to My Virgin Media and change your settings. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Select ‘Customize your bundle’ then under. This is a workaround for when Child Safe & Virus does not or cannot be turned off. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. Deed poll documentation. H. 0 not useful. Choose Parental Controls. Press the Home button on your remote control. 296. Thanks for taking the time to raise your child safe query via the forums, we appreciate the concern this can cause and you taking the time to raise this with us on the forums. on 05-01-2023 17:27. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your. Virgin is still working on a more flexible system. Step 1 Download the Change of Details Form and follow the instructions on the form to complete it. To workaround this issue either: on each device set the search site's default to use its safe search setting, for example see Your SafeSearch setting | Google. From setting your favourite channels, audio settings to renaming the box, find out here. If you want to prevent someone else, or your child from changing your parental control settings, you can create a passcode. Virgin Media Web Safe and Virgin Media Internet Security. I have confirmed this via phone call with virgin media. 168. Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. What’s more, it’s compatible with all. 0. If you mean all websites which might possibly have a restriction on. Solved: Hi my child safe is on but no sites are getting blocked. Accessing Websites Blocked By Virgin Media. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. On Demand also has PIN protection based on the watershed hours. Dave. For Child Safe to work the device must be use Virgin Media's DNS. on 27-07-2022 14:17. Hi JoeM1959. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 220. in Security matters a week ago; what is wrong with virgin media support team?? in Security matters a week ago; Safe Mode causing Errors, even when turned Off. Setting says Child Safe is on but there are no restrictions in place. I don't work for Virgin Media. 2. Virgin Media. Whilst waiting for the forum team to help can you confirm if you are able to browse to FYI, by default sites that hide your public IP Address (like VPN services) are blocked, i. How do I go about turning off parental controls, we have no children in our household therefore isn’t needed. To activate Virgin Media Parental Controls select ‘ACTIVATE’. ago Since no one else is helping, I'll tell you; Virgin Media use DNS filtering to enforce their "family safe protection". Re: Child safe not working. 3. To do this: Press Home on your remote. IP address 192. I had not changed my DNS or anything, but the Kindle Fire bypassed it. Discover the web for yourself. not the VM Hub. If you don't mind, I will need to send you a private message. Select Account settings. Discover the web for yourself. Lines are open 12pm-10pm, 7 days a week. Broadband, TV and Landline offers. 4. Select Settings. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. With a Virgin Mobile Family Plan, you get: Award-winning F-Secure online security features for keeping the kids safe. STEP 3: Remove SafeWeb adware with Malwarebytes Anti-Malware. 168. Uninstall and Reinstall Mail app. After switching Web Safe off confirm changes by refresh page, press Ctrl + Shift + R; Child Safe and Virus Safe should be reported as off. Virgin media remove parental lock mobile web. 2. 1/help for specific device where Web Safe is not working. Stream is our entertainment service that brings together our customers favourite entertainment subscriptions under one roof – with easy-to-use interface and the flexibility to change their subscriptions anytime. i am finding that some websits are blocking me claiming my ip is the issue. If so, just log-in as existing user!. It may also help to soften earwax, making its removal easier. 1 site and checking AS Name value says Virgin Media and it does. It’s therefore useful for parents to know exactly how to block inappropriate material on all their child’s favourite online platforms. And shown to even younger children. And you can also rest easy knowing your child has protection from online threats, whether those threats are viruses, bad websites or inappropriate content. Sitemap. Tap the three-dots button > Choose Select > Check the photos you want to remove from Android. Child safe issues, Virgin Media customer service is appalling in. Joining in. I will private message you now to confirm your details. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Can't get this to resolved on other devices. Channel 4 will then let you know how to remove your PIN. Go to solution. How to change my Virgin Media or Virgin Mobile package by phone. Options. I am experiencing a problem with google play in my android phone. 1. Easy-peasy billing that lets you manage all bills and payments in one place. I am so sorry to hear that you are facing this issue with Child Safe, I'd be happy to take a look into this with you via Private Message. 1. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. 2 Log in to your Virgin Media account using your email address and. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. ) you may not be able to do so. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Adding Netflix. If you haven’t got an account click the ‘Create Your Account’ button. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. We would like to show you a description here but the site won’t allow us. Channel 4 will then let you know how to remove your PIN. Choose "This is My [Device]" or "This is My Child's [Device]". . Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Post ReplyFor Web Safe to work your device must be using Virgin Media's DNS, To determine if this is the case go to and post the result AS Name value shown? If the value is not Virgin Media then either: DNS is set on a third-party router with Hub in modem mode; device's DNS has been manually set--Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. It stops all kind of rubbish from popping up which we’re now stuck with. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Remove child lock on virgin media I am experiencing a problem with google play in my android phone. This includes name, home address, email address, phone and mobile numbers, bank details, PIN numbers, passwords, school name, photos or anything else that might help identify your child in the real world. 4. Number of inclusive HD channels depends on package. on each device manual set DNS to. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Hi @ Sabrina_B , I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, - 5397682. This week it looks to have all changed. Web Safe. We created Web Safe for our customers to make browsing safety a no-brainer. Just got the router today and want to remove every block on website, thanks for the reply anyway I’ll try your link. Access to your online accounts, whether it’s a gaming account or an online shop, is valuable to criminals because they can steal and sell your content. We would like to show you a description here but the site won’t allow us. when i download new apps from the play store, it completes 100% and then shows me an I have a g-rexx tab-800 by google android. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. You can even reboot your Hub from the comfort of your sofa. We know that children, particularly. My virgin Mobile account allows you to manage your virgin mobile services. To exit a group, follow the same steps to ‘Group Info’ and then press ‘Exit Group’. 1. After that, click onManage services. We're here to help. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Activate now in My. I believe this is because the Silk Browser proxies traffic through Amazon, so the DNS requests are likely being routed to Amazon and not through Virgin Media. It's never been easier to use your Virgin TV thanks to our help guides. Going to safe changed. That’s why we’re here to help. AS Name. --. But there are also risks. Go to 192. At Virgin Media, we take the protection of your little ones very seriously. Careers. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. * Call costs may vary. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. I was told it was a vpn issue on a device but when I tried it on an iPad we. To turn off or remove your Virgin Media Parental Control, do the following: Log in to your Virgin Media account. Android users, go to the main menu > Guide > My Shows > Manage > Info > Remote Control. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. Select Lock channels. Open the Play Store app and tap the Menu button. 168. To set them up, open the Family Link app, select your child and tap Manage. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. After that, it’s just £3 per month (or £30 a year). This video is about how to use any website that has been blocked by Virgin Media. Discover the web for yourself You don’t need to be a web wizard to know how to take care of your kids online. Gateway 192. run the Standard test and confirm the. It is only on my main sim account when on 4/5G. 1 on your browser. I've switched it off and on multiple times using the slightly different looking version of the website (not sure why it appears differently sometimes) and I'm not using an alternative DNS service. This could take up to 30 seconds. try going to if Web Safe is on this site should be blocked. @zibizibi1 Have you checked this setting in your Virgin Mobile account settings?. It's easy to turn on. e. If you go to is the AS Name reported as Virgin Media?-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. However, it’s incredibly easy for a child to circumvent the Snapchat age limit by using a fake date of birth. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. Safe remote learning hub. 0345 6000 789 * from your child’s phone to turn on parental controls. Reply. But it’s important they do. Keyword Research: People who searched virgin media how to turn off childsafe also searchedVirgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. Access your bills, diagnose faults and manage your package. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Push the white cable with the black label into the Hub. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. 2. Open the YouTube app and click on your username in the top right-hand corner. Plug in your Virgin Media router. Add a new username and password. 8. Web Safe. Step 1 Get in touch with your bank if you think you might have given out any financial info - they'll try to recover any money you've lost. Virgin media child lock affecting 3g connection to websites. However, adult sites are not blocked. Once logged in you will see 2 filters; Virus Safe and Child Safe. --. Find out more about F-Secure SAFE. Messenger Kids instead allows the child’s parents to determine who the child can chat with and when, through built-in parental controls. That is very good since the country is not a member of any signal intelligence alliances. VPN Apps for all devices and unlimited simultaneous connections. The child safe is switched on and even after restarting the router and switching off and switching on the router still I found the restricted adult porn web sites are accessible. Although both apps are safe for kids to use, it’s still worth reviewing and monitoring your child’s profile from time to time. 1 Kudo. Here’s how to do it in a few steps: Go to Settings and tap Screen Time. 4. . 0. Then click on Parental Controls and turn it off. Cleanhands50. IPSec Pass-Through. I've switched it off and on multiple times using the slightly different looking version of the website (not sure why it appears differently sometimes) and I'm not using an alternative DNS service. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. Get NordVPN - the #1 VPN for Virgin Media. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 1 Kudo. There are no guarantees that my advice will. Setting parental controls on Facebook Despite the automatic private account setting for under 18s, you can set up different Facebook parental controls in the app. on each device manual set DNS to. What specific content can I restrict?About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. We would like to show you a description here but the site won’t allow us. Introducing 1. Child grooming. 0. Your daughter has correctly learnt that Child Safe is only a DNS redirection process and as one can easily change the DNS of a device the Child Safe filter can be bypassed in seconds and the VM Hub does not have options. 168. You can also call 0345 6000 789 on the mobile phone used to activate parental control to deactivate it. From there the Web Safe can be accessed and configured. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. Quickstart is the quickest and easiest way to setup our services. --. If it’s your child’s iPhone. Kindle Fires can bypass the Virgin Media Child Safe lock (using the Silk Browser). It's easy to turn on. 2. However, adult sites are not blocked. 168. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. We give all our customers a complete, market leading security package called Virgin Media. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS; Introducing 1. Run a virus check on your computer. Age verification is limited, relying on self-reporting. We'll go over how to set up the filter, what. SpeedChild Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoVirgin Media. Itching for some more security? Fear not… simply read on below to turn any and all devices into Fort Knox-esque havens of danger-free browsing… Child Safe is an additional. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. SAAM 2021 Keeping Kids Safe Online. Thanks for reaching out to us. Once your existing Netflix plan ends, you can add Netflix to your Virgin Media bill when you restart your plan – either on the Virgin TV box or in. 3. I'm very sorry for the issue you're having with Child Safe. Log in to My Virgin Media. Setting parental controls on Facebook Despite the automatic private account setting for under 18s, you can set up different Facebook parental controls in the app. on 11-02-2023 12:31. It's great having you on board with us in the Community. Preferred DNS 192. A new secure password will be generated for you. IP address 192. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode, third-party router. Plug into the Hub. Using a VM Web Safe options, the Child Safe controls are enabled / disabled for all devices. Click on the spanner icon on the toolbar, select settings, click the under the bonnet tab, click on content settings in the privacy section. From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. Click: My Apps. We can certainly help you. Simple Ways to Bypass the Filter. Wi-Fi is fine, I have checked on multiple devices. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Turn your TV on and get connected. 2. Click the first email, hold down the Ctrl key while selecting each email you want to delete, and then click the Delete key to select and remove all nonconsecutive emails from your selection. 123,8. 8. Enter your PIN. Point the 360 remote towards the box; Press and hold the TV and 0 button for 10 seconds - this should force pairing; Did that not work? Press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. 168. That means it’s publicly accessible on the Internet. If you can set up using a Self-Install pack, but. ; Once you’ve chosen your. Within the app itself, there are two settings that can provide a pointer. Training and events. in/myVM . 0. 1. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. For more tips on how to keep your kids safe online, visit Internet Matters. It offers parents the ability to control what their children can do online, as well as parental controls that can help ensure that their children are safe and secure when using the internet. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. Is there something else I need to do. We are aware of this issue and have our support team working on getting this resolved ASAP. By dialling the code for voicemail, you’ll get a menu of options to play, delete or save messages, all in your own time. how do you think we should cooperate for 18 months if you can't deal with the. Move message to Spam folder (default) Flag a message as. In the worst case that might be compensation to a neighbour for their loss of service. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. To mute just enter the group chat, tap the name of the group to enter ‘Group Info’ and then ‘Mute’ to toggle how long you want it to be muted for. This is a workaround for when Child Safe does not or can not be turned off. The internet is full of exciting things. You could clear the app data but be aware that you will then have to set it all up again including the VM WiFi hotspot profiles which can be problematic. For customers new to Virgin Media – select one of the Broadband/TV bundles currently available, then: Enter your postcode when prompted to check availability in your area. A new secure password will be generated for you. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Some things you can do are: View your current and previous bills. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. Select Help. If they can steal your personal details, they can use the information for identity theft. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and. Find out everything you need to know about choosing the right broadband, creating a fully functional smart home, and more importantly how to fix any WiFi issues and stay safe when you’re browsing. That’s why we’ve got lots of options to help you manage and choose which shows your kids can access. in Security matters Sunday; Online security in Security matters Friday; Child safe mode is not turning on in Security matters Thursday; Online security in Switched On Families a week ago; Online security in Security matters a week agoVirgin Media offers a free backup service to broadband customers. Options. g. Yes! When you join Netflix, you’ll get to choose your Netflix plan. Just follow these simple steps. Hi Price_T, Thank you for your post. Virgin Media Community. Monitoring gives you a much clearer picture of what your child has been viewing online. Children under 13 can use the site but their account must clearly state in its bio that it is being managed by a parent or guardian. Headaches. Parental controls block websites and applications that you think are unsuitable for your child. Child safe is stuck off on my account despite it looking like it's active on my settings page. To mute just enter the group chat, tap the name of the group to enter ‘Group Info’ and then ‘Mute’ to toggle how long you want it to be muted for. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Install our free Parental Controls software. Best wishes. To check the firewall rules, find your broadband router from the options below and follow the steps: To check for open ports on the Virgin Media Hub 3: Access your Hub's configuration page (default web address: 192. 255. These tools can be installed across all devices, including mobile phones, computers and consoles. Neck and shoulder discomfort. As per the subject. It is likely your previous ISP redirect you to the search provider's safe search site by default; Virgin Media do not. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Hey Durgs, Welcome back to the community and thanks for taking the time to post. This video is about how to use any website that has been blocked by Virgin Media. 0 Kudos Reply. Hit ‘settings’. Child safe not working. How to change your name, title or gender on a Virgin media account. Child safe switched on but adult content still accessible in Networking and WiFi 23-08-2023; Unable to access adult content in Networking and WiFi 03-03-2023; Ntlworld account been hacked in Email 03-03-2023; How to remove block on adult content in Networking and WiFi 18-01-2023; Wifi parental controls in Networking and WiFi 04-01-2023Re: Child safe not showing categories 31-10-2021 01:16 - edited 31-10-2021 01:18 Issue has already been raised here Childsafe categories not available and your report has also been flagged to forum team; be aware.